• For information on the latest travel conditions due to the prevalence of corona, refer to the rules and regulations section.
    • The online travel website operates in accordance with the laws of the Islamic Republic of Iran, cybercrime laws and a set of e-commerce rules and regulations.
      The services and content provided by the online travel website are produced for use on this website. Any misuse of the information, texts, photos, maps, designs, logos, etc. of this website is prosecuted and no natural or legal person is allowed to misuse the contents of this website. Mention of the contents of this website on the Internet is permitted only by mentioning the name and Internet address of the online travel website and the link to the article, and in the paper media, with the written permission of the website administrators.
      The personal information of users in online travel is completely confidential. Online travel makes every effort to protect users’ personal information. Therefore, in order to protect the privacy of users’ personal information, the user must undertake not to attempt to hack any information contained on the site and not to have any assistance or partnership with natural or legal persons in this regard. In addition, the user undertakes to inform the management of the online travel site as soon as possible of any information about the hacking of information by another person or institution.
      Users undertake to enter their information correctly on the website when registering and booking. In case of incomplete or incorrect information, users will be responsible for the subsequent consequences of this action.
      The user undertakes to correct any changes in his / her personal details as soon as possible on the online travel website. Otherwise, this website will not be responsible for the consequences of the inaccuracy of the available information.
      The online travel website sells airline tickets online and is not responsible for cancellations, delays or flight delays.
      Any misuse of the online travel name, online travel website, online travel correspondence or the use of similar names that raise suspicions of similarity and conformity is prohibited through complaints to the competent legal authorities, cybercrime courts within Or abroad, as well as informing Internet service providers and clients can be tracked.
      The online travel website will not share users’ personal information with any other collection, and the competent authorities will only be able to use this information if permitted by law.
    • Ticket purchases on the online travel website are subject to a set of e-commerce rules and regulations, and any violations will be prosecuted. While buying tickets online, the buyer undertakes to be fully aware of all the rules and regulations of ticket purchase.
      According to the regulations of the Civil Aviation Authority, the flight operator is responsible for cancellation, delay or haste during the flight.
      When registering and booking a ticket, the passenger’s name must be entered correctly in English letters. It is not possible to correct the passenger’s name after the final purchase of the ticket, and online travel is not responsible for the information that was entered incorrectly, and to correct the information, the passenger must cancel and repurchase the ticket.
      The purchased ticket belongs to the passenger whose details have been entered in the system and is non-transferable. If the passenger’s name does not match on the ticket and ID card, the passenger will not be accepted.
      Under national aviation law, infant passengers are less than two years old, child passengers are between two and twelve years old, and adult passengers are more than twelve years old. If the buyer is not careful and enters the age category incorrectly, the passenger will be prevented from boarding the plane. And a child ticket can in no way be bought alone and separately from an adult ticket.
      It should be noted that in the approved rate tickets, the ticket price is different for infant, child and adult passengers, but in charter and non-refundable tickets, the price of the child ticket is the same as for the adult.
      After making the payment and confirming it, the reservation and purchase will be finalized and the ticket information will be emailed to the user. When arriving at the airport, on charter flights, a printed copy of the ticket must be provided, and on scheduled flights, a ticket number with a valid identification document must be provided to the relevant airline counter.
      Any type of ticket cancellation by the passenger is subject to a cancellation penalty in accordance with national aviation rules. The amount of the fine varies according to the cancellation rules of each airline. Upon request for refund by the passenger, the amount of the fine will be deducted from the ticket price and the rest of the money will be returned to the passenger’s account online. The refund period is subject to interbank regulations (between 24 and 72 hours). This is not the case for charter or non-refundable flights, and tickets for these flights will be paid in full if canceled.
      Cancellation or delay of more than two hours of the flight does not include a cancellation penalty. In this case, the traveler fills out the online refund request form without penalty.
      In case of flight cancellation or delay of more than two hours, which causes the passenger to cancel the flight, a ticket / receipt stamped by the station of origin is required for any follow-up and refund without penalty.
      If the passenger wants to buy a ticket for two consecutive flights, there must be at least 3 hours between the arrival of the first flight to the destination and the departure of the second flight. Otherwise, the passenger is responsible for canceling the second ticket.
      It should be noted that if the return flight is from two different airlines, if the flight is canceled or the passenger cancels the flight due to a delay of more than two hours, the cancellation of the return flight may include a cancellation penalty.
      The buyer does not have the right to change the ticket price, tamper with the provisions of the ticket in any way and in any form, or resell the ticket at a price higher than the amount mentioned.
      According to the rules of the Civil Aviation Authority, carrying a doctor’s license for pregnant women, people with cardiovascular disease, respiratory disease, epilepsy, severe anemia, uncontrolled diabetes mellitus, those on dialysis or those taking immunosuppressive drugs, and Or any illness that prevents air travel is essential when boarding a plane. It is also necessary for these travelers to bring the medicines they need during the trip.
      According to the existing laws, it is not possible for the citizens of Afghanistan, India, Bangladesh and Pakistan to issue tickets on the routes of Atbat-e-Aliat, and if they buy a ticket, all further responsibilities will be borne by the user.
    • Floating scheduled flights are subject to more changes than scheduled flights and may not be usable in 1% of cases. will be. Online travel does its best to reduce this risk to zero.